Privacy Policy – Rabbit Auto Glass

Privacy Policy

Last updated:

Rabbit Auto Glass (“we,” “us,” “our”) provides mobile and shop-based auto glass repair and replacement services throughout Arizona. We recognize the importance of your personal information and have established the following practices to ensure its protection and proper handling.

1. Information We Collect

  • Contact & Vehicle Details: Full name, phone number, email address, vehicle make/model, VIN, service address.
  • Service Records: Appointment dates and times, service notes, warranty claims, payments processed.
  • Online & Technical Data: IP address, browser and device type, pages visited, referral URLs, cookies, and other analytics.

2. Use of Information

  • Schedule, confirm, and perform auto glass services accurately and efficiently.
  • Generate invoices, warranty certificates, and follow-up communications.
  • Respond to inquiries, feedback, or dispute resolution requests.
  • Analyze traffic patterns to enhance our website’s security, performance, and user experience.

3. Legal Basis & Consent

Processing is necessary to fulfill our contract with you, comply with legal obligations (e.g., tax records), or pursue our legitimate business interests. Where required, we will obtain your consent before sending marketing or promotional emails.

4. Sharing & Disclosure

  • Authorized service providers for scheduling, billing, email delivery, or data hosting.
  • Your insurance carrier to process glass claims, only with your explicit authorization.
  • Government or law enforcement agencies when lawfully compelled.

5. Data Retention & Security

We retain service and billing records for up to seven years in accordance with Arizona state regulations. Website logs and analytics are stored for up to 24 months. We employ administrative safeguards, encryption of data in transit, secure firewalls, and restricted access controls to protect your information from unauthorized access or disclosure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, enable site functionality, and collect usage metrics. You may disable cookies via your browser settings; however, this may impair certain features such as appointment booking.

7. Your Rights

  • Request access to, correction of, or deletion of your personal data.
  • Opt out of marketing communications by emailinginfo@rabbitautoglass.com' >info@rabbitautoglass.com.
  • Object to our processing where we rely on legitimate interests.
  • Lodge a complaint with the Arizona Attorney General’s Office if you believe your data rights have been infringed.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 16. If we learn that we have inadvertently collected data from a minor, we will promptly delete it.

9. Arizona Rebates & Cash Back

In accordance with Arizona Revised Statutes §44-1522(E), any promotional rebate or cash-back offers must:

  • Include clear instructions on how to claim, including deadlines and any required documentation.
  • Be honored and fulfilled within 60 days of a valid claim submission.
  • Provide an alternative rebate method (e.g., electronic payment) if a mailed check cannot be delivered.

If we are unable to honor a rebate offer within the required timeframe, you may be entitled to statutory damages under Arizona law. Please retain a copy of your proof of purchase and claim submission for your records.

10. Policy Updates

We may revise this policy as our practices change or in response to legal developments. The “Last updated” date at the top reflects when changes took effect.